It’s 2012 and you are STILL ignoring Social Customer Service?

Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away. As in “OMG, you have got to be kidding me” blown away. Check this out: Read all at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. Photocredit: http://literarycoffee.tumblr.com/ Related articles Info-graphic: The Most Important Online CRM & Social CRM Applications | Customer Service in the Cloud (serve4impact.com)

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The high street is central to multichannel retail strategy: stats

Via Scoop.it – Designing design thinking driven operations The UK’s shoppers are adopting mobile and tablets, yet the high street remains central to the research and purchase process. Via econsultancy.com Photocredit: The Blonde Salad: Bare legs Related articles The four top things my clients worry about- | Customer Experiences (serve4impact.com)

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Don’t Miss the Services Leadership Institute

Found at Don’t Miss the Services Leadership Institute.   THE 26TH ANNUAL SERVICES LEADERSHIP INSTITUTE March 19-21, 2012 W. P. Carey School of Business – Arizona State University Download Brochure The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through service.  If you…

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The ultimate book promotion.

Found at http://thisisindexed.com/2011/12/the-ultimate-book-promotion/ Photocredit: http://literarycoffee.tumblr.com Related articles Resolution 2012: Book for Book™ by Better World Books (serve4impact.com)

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