It’s 2012 and you are STILL ignoring Social Customer Service?

Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away. As in “OMG, you have got to be kidding me” blown away. Check this out: Read all at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. Photocredit: http://literarycoffee.tumblr.com/ Related articles Info-graphic: The Most Important Online CRM & Social CRM Applications | Customer Service in the Cloud (serve4impact.com) Continue reading It’s 2012 and you are STILL ignoring Social Customer Service?

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The high street is central to multichannel retail strategy: stats

Via Scoop.it – Designing design thinking driven operations The UK’s shoppers are adopting mobile and tablets, yet the high street remains central to the research and purchase process. Via econsultancy.com Photocredit: The Blonde Salad: Bare legs Related articles The four top things my clients worry about- | Customer Experiences (serve4impact.com) Continue reading The high street is central to multichannel retail strategy: stats

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Don’t Miss the Services Leadership Institute

Found at Don’t Miss the Services Leadership Institute.   THE 26TH ANNUAL SERVICES LEADERSHIP INSTITUTE March 19-21, 2012 W. P. Carey School of Business – Arizona State University Download Brochure The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through … Continue reading Don’t Miss the Services Leadership Institute

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Rob McMinn’s Punk and the new wave

Exploration of some of the major acts and trends in punk/new wave music from the mid-70s to the mid-80s. Included here because it refers to some major disruptions of the seventies. Photocredit: by Millie Related articles initial Punk Rock Bowling 2012 lineup; Sham 69 (’77-’79 lineup) dates; MORE Chaos in Tejas additions (brooklynvegan.com) Continue reading Rob McMinn’s Punk and the new wave

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