Checking M Jay Liebs’ Enabling Social CRM is a convergence of Enterprise 2.0 and CRM

Nice post reflecting on various recent post about convergence trends. Keeping in mind that social is not under control of any organization and that social is about true conversations (and not the old one-way corporate communication models) a true valuable addition. Found athttp://mjayliebs.wordpress.com/2009/09/09/enabling-social-crm-is-a-convergence-of-enterprise-2-0-and-crm By mjayliebs Before my peers from the Accidental Community slap me silly because of the technology focus of this post, I completely get that any Enterprise initiative, especially CRM, is People, Process, then technology. The focal point here is that the people and process do need a supporting infrastructure in order to truly provide Social CRM. For … Continue reading Checking M Jay Liebs’ Enabling Social CRM is a convergence of Enterprise 2.0 and CRM

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