The Future for Consumer Goods in the Data Economy

Data is fundamentally changing the nature of our relationships. The use of social media is now underpinning the way in which we talk to each other, while e-commerce and advertising platforms are changing the way we communicate with brands. Source: http://www.wired.com  

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Q: corporate silos? A: How to build bridges between | Customer Experience IQ Blog

The basic idea behind omni-channel strategy is the reduction or elimination of customer experience fragmentation. Below are some examples of fragmentation from the most simple and obvious, to the more complex and inconspicuous: Source: blog.cx-iq.com   Related articles The Future Contact Center Summit Announces Keynote Speaker Lee Cockerell 3 Questions for the Author of “Hooked on Customers” Show Organizers Use Customer Experience Virgin’s customer chief: Customer experience comes down to your people – CMO This Trumps Customer Experience

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