Q: corporate silos? A: How to build bridges between | Customer Experience IQ Blog

The basic idea behind omni-channel strategy is the reduction or elimination of customer experience fragmentation. Below are some examples of fragmentation from the most simple and obvious, to the more complex and inconspicuous: Source: blog.cx-iq.com   Related articles The Future Contact Center Summit Announces Keynote Speaker Lee Cockerell 3 Questions for the Author of “Hooked on Customers” Show Organizers Use Customer Experience Virgin’s customer chief: Customer experience comes down to your people – CMO This Trumps Customer Experience

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