Define Social Innovation | Babson Social Innovation | Social Innovation

See on Scoop.it – Designing design thinking driven operations The world needs a new definition of social innovation. We’re writing it at Babson. See on definesocial.babson.edu Photocredit: thegirlandherbooks Related articles Nesta’s the open book of social innovation The Social Innovation Research Group Taking Social Innovation to Scale – A Case Study Design Management 15. Managing Social Innovation The Role of Design and ‘Design Thinking’ in Philanthropy Deloitte | Millennial Innovation survey  

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The Five Cs of Opportunity Identification – Scott Anthony – Harvard Business Review

Found at The Five Cs of Opportunity Identification – Scott Anthony – Harvard Business Review. Simply asking “what job is the customer trying to get done?” can be a powerful way to enable innovation, because it forces you to go beyond superficial demographic markers that correlatewith purchase and use to zero in on frustrations and desires that motivate purchase and use Read all at The Five Cs of Opportunity Identification – Scott Anthony – Harvard Business Review. My point of view: I always love variations on the CCCCC-theme of this blog Related articles The Secret Phrase That Sparks Creative Solutions The Inevitable Disruption of Television … Continue reading The Five Cs of Opportunity Identification – Scott Anthony – Harvard Business Review

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This week’s top decks

Design methods for developing se.. An introduction to servicedesign and a selection ofservice design tools business challenge Design methods for developing services from http://www.keepingconnected.co.uk McKinsey The consumer decision j.. Customer are changing, buying power is shifting. Social Networks  replace ads and promotion Deloitte global talent 2020 sep… The economic turbulence of the past few years has created a talent paradox: amid stubbornly high unemployment, employers still face challenges filling technical and skilled jobs. Employers now need to adjust their talent management initiatives to focus on retaining employees with critical skills who are at a high risk of departure and the … Continue reading This week’s top decks

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Harvard Researchers Find A Creative Way To Make Incentives Work

Found at Harvard Researchers Find A Creative Way To Make Incentives Work | TechCrunch. Incentives are all the rage: employee bonus pay, app badges, student grades, and even lunch with President Obama. Despite their widespread use, most research finds that incentives are terrible at improving performance in the long-run on anything but mindless rote tasks, because the fixation on prizes clouds our creative thinking (video explanation below).  Read all at http://techcrunch.com/2012/08/10/harvard-researchers-find-a-creative-way-to-make-incentives-work/ Photocredit: meinmyplace: Related articles Entrepreneurship, Innovation – TechCrunch | Could Instagram And Other Sites Avoid Going Down With Amazon’s Ship?TechCrunch Components of Creativity All Students Can Succeed: The Man Behind Harvard’s CS50 … Continue reading Harvard Researchers Find A Creative Way To Make Incentives Work

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The Value in Wowing Your Customers – Fred Reichheld – Harvard Business Review

Second entry becuase kind of weekend thought! Found at The Value in Wowing Your Customers – Fred Reichheld – Harvard Business Review. A friend of mine in Dallas loves the local Chick-fil-A restaurant. The reason? An employee named Jose once asked my friend’s three-year-old to help with the mopping — and proceeded to give the boy a ride around the restaurant on the mop. For my friend, this was a “wow!” experience, the kind of out-of-the-ordinary event that you want to tell people about — and that inspires you to recommend the business that provided it. Read all at  The Value in Wowing Your Customers … Continue reading The Value in Wowing Your Customers – Fred Reichheld – Harvard Business Review

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