Map Your Customer Journey [template]

Preact helps companies reduce churn and communicate with their customers more effectively by providing detailed user activity history within their existing support tools. As I scour the internet looking for good examples of QBR templates, I’ve found very little beyond standard bullet point presentations. Yet isn’t the quarterly business review arguably the single most important presentation you make to your customers? No customer wants to get beat up by a “death by PowerPoint” presentation. So, why not make the customer success QBR an engaging experience? In the spirit of righting a wrong, to spare you some of the pain of creating the…

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The Future Of Mobile [SLIDE DECK]

See on Scoop.it – Designing design thinking driven operations The future is mobile, but not mobile-only. (The Future Of Mobile [SLIDE DECK] http://t.co/ipq8aOHPE6 via @sai look @sammcnerney) See on http://www.businessinsider.com Photocredit: dietkiller: Related articles The Future Of Mobile [SLIDE DECK] Here’s What People Are Doing On Their Smartphones And Tablets Silicon Alley Insider: Where We Are In The Smartphone Revolution BMW Debuts Three-Wheel SlideCarver Is the future of mobile phones … bendy? Wepyirang – Infographic: What Role Will Mobile Play in The Future of Higher Learning | Mobile Marketing Watch  

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Recommended: Op-Ed Contributor – Mind Over Mass Media – NYTimes.com

Image by ZaCky ॐ via Flickr Found at Op-Ed Contributor – Mind Over Mass Media – NYTimes.com. NEW forms of media have always caused moral panics: the printing press, newspapers, paperbacks and television were all once denounced as threats to their consumers’ brainpower and moral fiber.So too with electronic technologies. PowerPoint, we’re told, is reducing discourse to bullet points. Search engines lower our intelligence, encouraging us to skim on the surface of knowledge rather than dive to its depths. Twitter is shrinking our attention spans.But such panics often fail basic reality checks. When comic books were accused of turning juveniles into delinquents in…

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