It Is About The Relationship Not The Transaction « Mitch Lieberman – A title would limit my thoughts

The title limited in this case my thoughts. And what did Drucker ever state about value? Indeed Found at It Is About The Relationship Not The Transaction « Mitch Lieberman – A title would limit my thoughts. Co-creation emphasizes the generation and ongoing realization of mutual organization-customer value. Historically, organizations spent too much time and effort to extract as much value out of a relationship as possible Read all at It Is About The Relationship Not The Transaction « Mitch Lieberman – A title would limit my thoughts Photocredit: http://literarycoffee.tumblr.com/ Related articles Complexity is a bit Complicated (customerthink.com) Evolution of the Contact Center … Continue reading It Is About The Relationship Not The Transaction « Mitch Lieberman – A title would limit my thoughts

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Cues, Signals and Understanding « Mitch Lieberman – A title would limit my thoughts

Found at Cues, Signals and Understanding « Mitch Lieberman – A title would limit my thoughts. The intersection of, Customer Service and Social CRM is about being human, listening for signals and watching for cues. Read all at Cues, Signals and Understanding « Mitch Lieberman – A title would limit my thoughts. Photocredit: Bicycle pillow cover Retro Bicycle Screen Print by sweetharvey Related articles Mitch Lieberman’s The Contact Center of the Future | CustomerThink (serve4impact.com) Continue reading Cues, Signals and Understanding « Mitch Lieberman – A title would limit my thoughts

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Resolution 2012:The Dynamic Customer Service Experience Framework « Mitch Lieberman

Found at The Dynamic Customer Service Experience Framework « Mitch Lieberman – A title would limit my thoughts. It gave me a sense of direction for the next few years. Hope it makes 4u2. Read all at The Dynamic Customer Service Experience Framework « Mitch Lieberman – A title would limit my thoughts. Photocredit: http://ilikebike.tumblr.com Related articles Understand more about social CRM (nevillehobson.com) Google’s Search Tweak Puts A Company At Risk (npr.org) World’s Most Incomplete List of Social CRM Experts (funnelholic.com) Social CRM 2011 – London (overview) (liberatemedia.com) SCRMish Thoughts – A Look Back at 1st Half of 2010 (enterpriseirregulars.com) Continue reading Resolution 2012:The Dynamic Customer Service Experience Framework « Mitch Lieberman

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The Perception Gap in Social Mitch Lieberman

Leads and customer prefer functional and emotional value. Companies often believe that this implies a relationship. But for many leads and customers it is a mere encounter. Found at The Perception Gap in Social « Mitch Lieberman – A title would limit my thoughts. Customers do not want a relationship with your business, they want the benefits a relationship can offer to them. I have been stating this for a couple years, as many people I know have also stated and written about. You may or may not agree with this, as it has seemed like a bit of a political debate, … Continue reading The Perception Gap in Social Mitch Lieberman

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