Shep Hyken: 5 Customer Service Opportunities for the C-Suite in 2015 – Business 2 Community

Ask any member of the C-Suite what issues are top-of-mind going into 2015 and many will acknowledge the top risks include: cyber-attacks, bottom-line performance, the role that big-data is playing an…… Source: http://www.business2community.com  

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6 Leadership Development Trends for 2015

Before we go on to unveil the future trends, let’s have a look at what was happening on the leadership training scene this year. Among the most innovative leadership strategies being taught all over the world was the so-called “endogenous resourcing”, standing for the myriad techniques for unlocking employees’ hidden potential. Apart from this trend, we saw the rise of management policies that foster sustainability and a slow transition from the autocratic, control-and-command management style to its more democratic variety – both demonstrating how the human side of business has become a growing factor in the success of leadership as employed by…

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Interesting? The Customer Experience Payback Study

The Customer Experience Payback Study. Source: http://www.youtube.com   Related articles Serving UP A Great Customer Experience Insurance Industry News: Adoption of Automation Technology, Innovations in Insurance, Skills Needed to Provide a Great Customer Experience 2015 and the rise of customer experience Customer Experience and BPM A Customer Experience Secret Weapon

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New Report:How to Build Customer Confidence in 2015

A new report from Retail Customer Experience shows most customers need reassurance. Here’s how to build customer confidence leveraging the latest trends. Source: 360connext.com Related articles Serving UP A Great Customer Experience How To Ruin A Great Customer Experience A Customer Experience Secret Weapon The Six Laws of Customer Experience (Video) 2015 and the rise of customer experience

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Strategic Planning – vital for any business

See on Scoop.it – Designing design thinking driven operations Strategic planning is a vital undertaking for any organization. Most successful organizations have a comprehensive method of strategic planning that is revised periodically. The interval between planning sessions has diminished over the past few years. The interval used to be about five years. These days, it’s closer to 2 years in many organizations. As a rule, the more the organization is impacted by technological developments, the shorter the interval. These days, with the global and national economic system as uncertain as it is, strategic planning is more difficult, but more important, than ever.…

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