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@Forrester ‘s blog: How To Transform Your Technology Infrastructure: Our New Playbook Is Your Guide

Conversation Agent: Re-envisioning Customer Value
via Forrester Blogs DaveBartoletti

I want to join Glenn O’Donnell in introducing The Infrastructure Transformation Playbook. The entire I&O team has been working on research for this playbook in the last year, and we think it should be your starting point as you plan your infrastructure priorities for 2015.
Cloud and the digital business imperatives you face in 2015 are the external forces driving this transformation. What it means for your internal organization is now’s the time to get serious about service design and service delivery. As Glenn, the research director guiding this playbook, says:
“Your future lies not in managing pockets of infrastructure, but in how you assemble the many options into the services your customers needs. Our profession has been locally brilliant, but globally stupid. We’re now helping you become globally brilliant. We call this service design, a much broader design philosophy rooted in systems thinking. The new approach packages technology into a finished “product” that is much more relevant and useful than any of the parts alone.”

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The Age Of The Disruptive Thinker! — Paul Castain’s Sales Playbook

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Found at The Age Of The Disruptive Thinker! — Paul Castain’s Sales Playbook.

According to PC Magazine, “Disruptive Technology” is ” A new technology  that has a serious impact on the status quo and changes the way people have been dealing with something, perhaps for decades.”

Read all at The Age Of The Disruptive Thinker! — Paul Castain’s Sales Playbook

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