21st Century Collaborative Enterprises: The Business Case

Via Scoop.it – Serve4impact: designing design driven operations 21 st Century CollaborativeEnterprises:The Customer Case Sameer Patel Sovos Group… Show original Photocredit:  jun.skywalker Related articles Video: The 21st century will be defined by collaborative consumption | SEO College (serve4impact.com) Continue reading 21st Century Collaborative Enterprises: The Business Case

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Putting the Relationship back in Customer Relationship Management

I always like Sameer Patel’s posts. I do not always agree. As in this case. The 90’s will not come back. Customers manage their relations, often regarding their contacts with their service providers as mere encounters. And yes, service (even professional services to a certain extent) has become a commodity for your customer. Photocredit: http://ilikebike.tumblr.com Related articles CRM Daily | Nimble Offers Social Relationship Manager for Teams (serve4impact.com) Importance of Customer Relationship Management (CRM) (bellwort.wordpress.com) New Research on Why CRM Fails…Also Lessons for Marketing Automation (mktg2bizexecs.wordpress.com) Bertrand Duperrin: Social Collaboration? (sfh.naasat.in) The Relationship Between the Brand and the Customer (customerthink.com) Introduction … Continue reading Putting the Relationship back in Customer Relationship Management

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Look at Sameer Patel’s deck Accelerating business performance

Image by Stuck in Customs via Flickr International Forum on E 2.0 – Sameer Patel – Accelarting biz performance View more presentations from International Forum on Enterprise 2.0. Related articles by Zemanta Ten Tips From The Enterprise 2.0 Conference | CIO – Blogs and Discussion (advice.cio.com) John Tropea: Transparent Office: The End of the Culture 2.0 Crusade? (michaeli.typepad.com) Enterprise 2.0 White Paper Recommended: Accelerating Business Performance by Oliver Marks & Sameer Patel… (fredzimny.wordpress.com) Continue reading Look at Sameer Patel’s deck Accelerating business performance

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