Recommended read: Duperrin’s What to do with our Yers ?

Being an operational manager in  a contact center, i enjoy working with a young workforce. I appreciate the characteristics and behavior.    Great to connect to!

Found at

Generation Y is now an actual concern for many organizations. Some see them as a danger, other as an opportunity but everybody wonder about how to tame this new population that make organizations tremble with fear. And one question is on all lips : how will businesses  adapt.

The issue came back to my mind when I came across this deck by Julien Pouget who had the kidness to gather some verbatims and “instant thoughts” at an event where he spoke. As Julien himself says, that’s only an “instant picture” and nothing more. But I often find these kinds of verbatim useful because they show us how people perceive things and this perception, should it be legitimate or not, argued or not, objective or subjective, actually exists so has to be taken into account.

Those who can understand a few words in french may be interested in the deck, that’s why I share it all the same.

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Reading @Social Media Today:Moving beyond the industrial society

Alesya Nazarova modeling a dress by Bebe - Pho...
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Great post about these changing times. It enables me to act on the professional and personal level. Assume that it will have benefits for u2 (and probably also at the department and organizational level)

Found at Social Media Today | Moving beyond the industrial society.

Noted psychiatrist R. D. Laing said “we live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing.” We live in a world that is on the leading edge of a major business (or maybe that’s societal) transformation, but like any widespread change, the shift away from the industrial model will take time. The change to social business is cultural and as such, threatens a great many concepts that we were brought up believing. It’s ingrained in our education system, our organizations and our businesses. As Seth Godin points out “our entire education system is designed to prepare people to work in factories, consume stuff, and believe this makes us happy.”

To be continued at

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Reading The New 2010 Social Media Data Flow With Buzz

I really liked the 2009 Social Media Data Flow from Louis. His most recent post is included here. And it inspired me to start again with shared some of the most relevant posts from my RSS-reader. Hope that this post and the future sharing will inspire you again.

Found at via The New 2010 Social Media Data Flow, With Buzz.

The New 2010 Social Media Data Flow, With Buzz

I Can Explain… Just Read Below
Two of the more annoying, yet almost inevitable, results of being active on multiple social media services are entry duplication, and repetitiveness for people who may follow you in multiple places. With the introduction of Google’s Buzz platform earlier this week,
To be continued at
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Reading How to Live Well in 2010 (from Social Hallucinations)

Cover of "Live Well"
Cover of Live Well

Found at

How to Live Well in 2010

This the source of good inspiration. No resolution. No predictions. Just the words of ancient Greek philosophers who inspire us to focus on what really counts.

My favorite advice is

Talk to a stranger. There is a source of knowledge and insight all around us, and yet we barely notice it’s there. It’s not Google. It’s the strangers with whom share our world. Socrates realized this, and so started to ask people questions as he walked the streets of Athens – what is friendship, what is happiness, what is love? It was an extraordinary thing to do, and led to nothing less than the invention of philosophy.

Read more here on The School of Life website: How to live well in 2010.

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Agreeing with the WSJ “”Why You Can’t Use Personal Technology at the Office”

Indeed, as an operational manager I always state that my personal productivity will increase with at least 15% in case the rigid use of guidelines and applications of our corporate ICT Guidelines would be loosened.

Found at

Does this sound familiar?

At the office, you’ve got a sluggish computer running aging software, and the email system routinely badgers you to delete messages after you blow through the storage limits set by your IT department. Searching your company’s internal Web site feels like being teleported back to the pre-Google era of irrelevant search results.

At home, though, you zip into the 21st century. You’ve got a slick, late-model computer and an email account with seemingly inexhaustible storage space. And while Web search engines don’t always figure out exactly what you’re looking for, they’re practically clairvoyant compared with your company intranet.

This is the double life many people lead: yesterday’s technology for work, today’s technology for everything else. The past decade has brought awesome innovations to the marketplace—Internet search, the iPhone, Twitter and so on—but consumers, not companies, embrace them first and with the most gusto.

Even more galling, especially to tech-savvy workers, is the nanny-state attitude of employers who block access to Web sites, lock down PCs so users can’t install software and force employees to use clunky programs. Sure, IT departments had legitimate concerns in the past. Employees would blindly open emails from persons unknown or visit shady Web sites, bringing in malicious software that could crash the network. Then there were cost issues: It was a lot cheaper to get one-size-fits-all packages of middling hardware and software than to let people choose what they wanted.

But those arguments are getting weaker all the time.

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