BCG paper: the value of our digital identity

Digital identity—the sum of all digitally available information about an individual—offers enormous potential value. Applications leveraging personal data can boost efficiency, focus research and marketing, and spur the creation of personalized products and services. But to unlock its full value, organizations must embrace responsibility, transparency, and user control. My point of view: check this paper and Doc Searl’s The Intention Economy Photocredit: cocokashi-co Related articles Social Media Identity Theory Digital Identity for Winners Trusted applications of personal data could boost innovation and growth in the European economy Trusted deployment of personal data to boost growth in the European economy Content Creators, … Continue reading BCG paper: the value of our digital identity

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McKinsey group’s paper: government designed for new times

To explore the approaches that governments around the world are taking to common problems, this anthology convenes political leaders and civil servants, economists and policy experts, generalists and specialists. My point of view: design thinking used by policy makers is necessary but not sufficient. A fool with a tool is still a fool Related articles Civil servants face sack if they fail to deliver Publishing the Digital Strategy as a website, rather than on one Regional bureaucrats’ pay in 2012 seen topping national civil servants’ Hottest job of 2013 national civil servant exam attracts nearly 1000 applicants ‘Civil servants must … Continue reading McKinsey group’s paper: government designed for new times

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Customer Experience Map: Getting ‘proof of age’ identification prove eligibility for entitlement

Personal note: At first thought i did not like the map. Not designed well. But this is real life. Map has been a favorite on my slideshare account this week. Hope u enjoy it too. From the authors: This Customer Experience Map is a graphical representation of the service journey of a customer getting a ‘proof of age’ identification card (POA ID). This is the (fictitious, but based on a real government service) scenario where a person with no traditional proof of age (e.g. drivers licence, passport) needs to prove their eligibility in respect of age. The ‘Agency’ provides a … Continue reading Customer Experience Map: Getting ‘proof of age’ identification prove eligibility for entitlement

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Are you ready for the EU cookie law? [INFOGRAPHIC]

See on Scoop.it – Designing design thinking driven operations With the deadline for compliance with the EU e-Privacy Directive approaching, how prepared are marketers and consumers to face the challenges of the so-called EU cookie law? See on http://www.business2community.com Photocredit: 500px / Photo “Reading book ” by Quang Huy Bùi Related articles EU e-Privacy Directive Takes Effect May 26 – Will Your Cookies Crumble? (business2community.com) Cookies: Is it all Getting a Bit Stale? (business2community.com) The European Union ePrivacy Directive & How It Affects Marketers (business2community.com) Anyone want a Cookie? (gobbledgeek.wordpress.com) Continue reading Are you ready for the EU cookie law? [INFOGRAPHIC]

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Recommended: Top 10 Things Every Designer Needs To Know About People by Susan Weinschenk

  Following Top 10 Things Every Designer Needs To Know About People by Susan Weinschenk on Apr 20, 2012 A summary of the Brain Lady’s recent talk in the UK on the Top 10 Things Every Designer Needs To Know About People Related articles Gartner Says Customer Experience Enters Top 10 CIO Technology Priorities for 2012 (serve4impact.com) Continue reading Recommended: Top 10 Things Every Designer Needs To Know About People by Susan Weinschenk

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