Designing service One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from … Continue reading Designing service?
View more presentations from randywoods. Related articles by Zemanta Loving Enterprise 2.0 and quality (duperrin.com) For Positive Enterprise 2.0 ROI, Build an IT HR Partnership (fredzimny.wordpress.com) Enterprise 2.0 Free e-book (fredzimny.wordpress.com) Dion Hinchcliffe onAssessing the Enterprise 2.0 marketplace in 2009: Robust and crowded (fredzimny.wordpress.com) Social CRM – rescuing CRM from its hijacking (fredzimny.wordpress.com) The Nexus of Defined Business Process and Ad Hoc Collaboration ” Together, We Can! (fredzimny.wordpress.com) Enterprise 2.0 measurement and metrics | IT Project Failures (fredzimny.wordpress.com) Marketing 2.0: Enterprise 2.0 is coming: 30% of executives see social networking belonging to their business strategy (fredzimny.wordpress.com) Enterprise 2.0 the next … Continue reading Enterprise 2.0: social networks behind the firewall
Post found at Managing beyond Web 2.0 – McKinsey Quarterly – Business Technology – Strategy Companies should prepare now for the day when Web 2.0 morphs into Web 3.0. JULY 2009 • Donna L. Hoffman, This is a Conversation Starter, one in a series of invited opinions on topical issues. Read the essay, then share your thoughts by commenting. It’s hardly news that the Internet has evolved into the primary vehicle for communication, information, and commerce. But in a surprising twist, today’s online customers—as both producers and consumers of their own content and services—ferociously guard their online experiences. This trend, … Continue reading This needs your vision: Managing beyond Web 2.0 McKinsey Quarterly
This blog has several items that refer to the excellent work of Dion Hinchcliffe. This post reflecting on The Engagement report is included because it reflects the intellectual and operational doubts that managers like me (even as I am an advocate) have about the adaption (and indeed, adaption is not implementing or managing) of social media in the corporate world. This post stimulated my thinking, created further insights for me how to adapt social media in an enterprise environment but also what it implies for me on a professional or personal level. Working assumption for me at this moment: debate … Continue reading Dion Hinchcliffe: Ten top issues in adopting enterprise social computing
The Social Customer Care Plan View more documents from Yianni Garcia. Related articles by Zemanta Debunking The Myths of Social Media (futurelab.net) Do You Have Social Media Integrity? (bizzia.com) Four Signs Your Social Media Expert May Be Bad for Business (davidwmullen.com) Putting “Social” Back Into Social Media (bizzia.com) Are We Forcing Social Media Tunnel Vision on Young PR Pros? (davidwmullen.com) 5 Myths of Customer Service (custserv.gbwatch.com) Don’t Trade Customer Satisfaction for Call Center Efficiency (crmbuyer.com) Hey! I Am the Customer! (lockergnome.com) Continue reading A resolution for your annual plan 2010: a social customer care plan