1. Changing change management Research tells us that most change efforts fail. Yet change methodologies are stuck in a predigital era. It’s high time to start … Continue reading Most popular with mckinsey.com readers in Q3 2015 #business #change #digital
Watch The New School’s A Journey to Value: Service Design Global Conference 2015 on Livestream.com. Sourced through Scoop.it from: livestream.com S Continue reading A Journey to Value: Service Design Global Conference 2015 on Livestream
The Service Experience Conference’s mission is to advance the design of more human, meaningful, and delightful service experiences that deliver value to customers, employees, and businesses … Continue reading Register today and save big at The Service Experience Conference in San Francisco, November 16-17! Third round of early bird pricing ends on September 30th at midnight.
Service Design is an emerging practice area that can transform organizations, and create immense value. Stanford Web Services has already begun to introduce Service Design into … Continue reading Reinventing your work via Service Design
Authors: D.A Paula Bello Some lessons learned from our experience at KONE Does it really make sense to build an internal service design competence? Will the … Continue reading So What Did You Say Service Design Is?