Trend #3: Aggregation Moves to Services – What It Means for Design

John Oswald discusses how services will expand into new and often unexpected areas, helping to make our online experiences easier and less stressful through …

Source: www.youtube.com

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Mapping Scenarios for Lean Service Design

I have moved away from the typical Customer Journey and Service Maps so popular in most Service Design and Design Thinking circles. I think in presentations a linear flow is much easy to understand and draw out in a workshop.

Source: business901.com

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Q: Damn Good Digital Design A: Journey Mapping

Designing digital experiences that delight our users and meet our organizational objectives isn’t easy, but it’s not impossible. User journeys can help. Unders…

Source: www.slideshare.net

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Designing for People: User Experience, Service Design, and the NEW Customer Experience

RT @Macquarium: There are no longer different schools of design…they’re all designing for people: http://t.co/LfnoUvne1i http://t.co/wZ6N…;

Source: www.macquarium.com

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Customer Journey Mapping

This paper introduces customer journey mapping in the context of customer experience management. Find out what it is and why you should be using it.

Source: www.b2binternational.com

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Service Design Explained

Service design can drastically improve the way people interact with your brand. But sometimes it’s not that simple to visualize or understand what it means for you or where to start.   Download the Infographic (PDF)   Like what you …

Source: www.usabilitymatters.com

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Q: UX for the masses? A: Introducing the service model canvas

Find out how to explore, de-construct and document an existing or new service with the service model canvas. A great new service design tool.

Source: www.uxforthemasses.com