Q: How to Supercharge Innovation? A: Map your Customer’s Processes

The better you understand your customer’s processes, the easier of a time you’ll have innovating and differentiating your products or services versus

Source: www.thoughtleadersllc.com

woodsndirt:bonjour-ka:ROOM TALK 2015 by deersummer on Flickr. +


Service Innovation Handbook (Kimbell, 2015)

Lucy Kimbell’s Service Innovation Handbook offers different value than most popular texts on service design. Like classics in the field like This is Service Design Thinking or E…

Source: www.davidrubeli.ca

Halina Hermanson

Found on scontent-mad.xx.fbcdn.ne



Government as a Platform: the next phase of digital transformation | Government Digital Service

The Government Digital Service (GDS) is leading the digital transformation of the UK government.

Source: gds.blog.gov.uk

Q: A response to the 2015 budget? A: Innovation in public services

George Osborne’s final budget before the general election covered much ground, from science and innovation to public services. Design Council specifically welcomes the government’s further investment in UKTI as a move to boost UK export.

Source: www.designcouncil.org.uk

hisaemi:Her hand(by Leto)





Service innovation in a digital world | McKinsey & Company

New digital upstarts are threatening the bottom lines, growth prospects, and even business models of traditional service providers. It’s time for incumbents to innovate—or be left behind. A McKinsey Quarterly article.

Source: www.mckinsey.com

See on Scoop.itDesigning design thinking driven operations



Q: Does motivation matters in public sector innovation A: Nesta’s why

The last decade has seen the rise of behavioural economics and a growing interest in using it, together with behavioural psychology, to understand how behaviou…

Source: www.slideshare.net

My point of view: if there is a why, there is a way