Nick Frank Service Management consultant at Noventum brings his year long series of features to a close as he outlines a road map for service transformation
With the “consumerization of IT” trend emerging a few years back, the industry saw a shift of IT investment decision power away from IT and toward lines of business.
We are sure many of you frequently use the saying “two sides of the same coin.” It usually indicates there are two ways of looking at the same thing, and potentially two different interpretations of a specific situation.
If you look at the arrival of the “consumerization of IT” a few years back, the industry saw a shift of IT investment decision power away from IT and toward lines of business. Business executives were sick of waiting too long for project results and did not feel well-served from their own IT organizations