Transitioning from product manufacturer into service provider constitutes a major managerial challenge.

See on Scoop.it – Designing design thinking driven operations manufacturers increasingly move towards a #service model : http://t.co/wdcmB8yfB2 #SDlogic #servitization #servicedesign See on product2service.com Photocredit: Coffee Shop Oatmeal to Go! – A Beautiful Mess) Related articles I Love User Experience – #ServiceDesign for UX Designers Decision Support Frameworks for Managerial Decision Making | Workshop at IIM Rohtak What Educational Disruption Means for Your Company Lessons From China The Old One-Two Thesis preview | Implementing design thinking an Ericsson case …  

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Book review: Frances Frei & Anne Morriss’ Uncommon Service

It is an understatement to claim that technology has revolutionized the way that companies perform. That same technology enables professionals within customer service to develop  individualized relationships with customers or pure encounters. Supported by advancements in management science, operations management and maketing, companies are able to improve both profits and financials. But technology is not the critical success factor. In my opinion, the mindset of meeting the customer demand for great service – and saving money at the save time – is more important. Frances Frei and Anne Morris wrote a book covering some recommendations how to design customer service. In UnCommon Service, Harvard…

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Ideo Offers 4 Strategies For Reinventing The Retail Experience | Co.Design

Found at Ideo Offers 4 Strategies For Reinventing The Retail Experience | Co.Design. Retail environments are often the most stable part of the businesses they support. Shouldn’t they instead be proving grounds for reinvention? Read all at Ideo Offers 4 Strategies For Reinventing The Retail Experience | Co.Design. Photocredit:  thecoolhunter.co.uk Related articles New Service Model and Supporting Space Design | IDEO (serve4impact.com)

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