Apps, culture and customer journeys

  It is too dark in this office. I have an app to measure the lumen. Feel a little bit stressed. There is an app for that. My blood pressure is too high There is an app for that. May be a resolution for 2015 might be to consider how apps are supporting your customer journey. And even more import, how to include this opportunity in your customer service operations   Related articles 45 Best Mobile Apps and Tools for Marketers: How to Manage Social Media From Anywhere Digital Marketing in 2015 – Predictions from 21 Marketers Who Know Marketers regularly use…

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Some classic consumer decks @Serve4impact

Customer are changing, buying power is shifting.  Social Networks are replacing ads and promotion   In developed nations we live in an unprecedented world of super-consumption. Our economy demands that we consume to keep it growing healthily. Marketing campaigns whisper “buy-me, buy-me”, and before we know it our homes are filled with ‘stuff’. We love to consume and it is firmly engrained as a social norm – a (sometimes) fun, (mostly) daily activity the majority of us partake in. Globally we already consume 30% more resources each year than our planet can replenish. But if everyone consumed at European rates we would…

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Democratizing The Tools Of Design | Young Upstarts

See on Scoop.it – Designing design thinking driven operations As design thinking gains momentum and increasingly permeates the collective conscience of business, a struggle over who (Love this. See on http://www.youngupstarts.com Photocredit: mikki/ Related articles The Service Experience Conference Speaker Preview: Dave Gray – Adaptive Path Now What? Design Thinking Mindset I say #failup! | DEEP Design … What Your Desk Says About You [INFOGRAPHIC] Service Design Soft Skill Builder: Empathy – Adaptive Path Investing or Not Investing in a CRM User Experience vs Customer Experience – same,same but different  

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Design Thinking Action Lab – Summer 2013 (with images, tweets) · EpicenterUSA

See on Scoop.it – Designing design thinking driven operations There were so many experiences, stories, ideas and lessons learned during our first Design Thinking Action Lab online course. Here are just a few. See on storify.com Photocredit: chocolatefoood: Related articles 5 Lessons Learned from 100,000 Usability Studies Design Thinking Action Lab Maximizing shareholder value: The goal that changed corporate America – STLtoday.com Roundup of Top 10 Best Websites For Designers – How Magazine Now What? Design Thinking Mindset I say #failup! | DEEP Design … User Experience vs Customer Experience – same,same but different

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