Susan Etlinger’s deck: Social Analytics 2012 at Social Media Week SF

Presented the following two talks at Adobe’s Social Media Week event (#SMW12) on February 13, 2012 in San Jose. Here’s an annotated version for those who were there, and those who couldn’t be. Photocredit:  nemo Related articles Thor Muller Q&A: Customer Service in a Social Media World – Forbes (serve4impact.com) Continue reading Susan Etlinger’s deck: Social Analytics 2012 at Social Media Week SF

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Awesome deck. Tom Smith’s The Global State of Social Media in 2011

Written by Monica Esposito One of the highlights of London Social Media Week 2011 was a brilliant presentation by Tom Smith, “The Global State of Social Media in 2011,” the “most detailed global survey on consumer internet behaviours, motivations and attitudes ever conducted.” It was based on research from”71K surveys, 4 waves and 23 countries” since September 2009.   Related articles Global social media use, 2011 (wearesocial.net) Top 10 Social Media Tips to Build International Brands from Social Media Week London (community.microsoftadvertising.com) Evolving use of Social Media in Healthcare Business (drneel.wordpress.com) What You Can Get From Social Media (mindjumpers.com) The Global … Continue reading Awesome deck. Tom Smith’s The Global State of Social Media in 2011

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