The rise and ohoh rise of the collaborative organization

The core This is a nuts-and-bolts guide. Jacob Morgan provides the information, insights and a strategic framework you need to use emergent   collaborative software behind your company‘s firewall to solve business problems, unearth new opportunies   and to drive innovation. This book is about enterprise 2.0. As defined as the use of emergent social software platforms by business in  pursuit of their goals regardless of whether it is inside or outside the firewall. Jacob Morgan is the principal and co-founder of Chess Media Group, a management consulting and strategic advisory firm on collaboration. He is the author of his … Continue reading The rise and ohoh rise of the collaborative organization

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Michael Fauscette: Social Software, Feature or Product?

Found at Michael Fauscette: Social Software, Feature or Product?. We have this debate running about social software and whether it’s, for the most part anyway, a set of features that should be embedded in other products / platforms, or long term stand-a-lone products. Read all at Michael Fauscette: Social Software, Feature or Product?. Photocredit: http://italiancyclechic.com/ Related articles Michael Fauscette: The Three C’s of Social Business (serve4impact.com) Continue reading Michael Fauscette: Social Software, Feature or Product?

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Good Customer Service – Why Don’t They Do It? | The Social Customer

Found at Good Customer Service – Why Don’t They Do It? | The Social Customer. Recently I was talking with a client about one of his employees and customer service. The day before I had presented the Moments of Magic™ customer service program and mentioned that I thought a gentleman in the audience was a skeptic. To be continued at Good Customer Service – Why Don’t They Do It? | The Social Custome Photocredit: http://cyclechic.blog.hu/ Related articles Twitter for Customer Service? Fortune Puts it to the Test (marketingpilgrim.com) Bringing back customer service: Going beyond “How can I help you?” (chicagonow.com) Social media … Continue reading Good Customer Service – Why Don’t They Do It? | The Social Customer

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The History of Social Media [INFOGRAPHIC]

Photocredit: benjaminjtaylor Source: OnlineSchools.org. Related articles Social Media Marketing By The Numbers [Infographic] (hubspot.com) 5 Twitter Infographics You May Have Missed (bloggingot.com) The peeing guide to social media – infographic (socialwayne.com) Interactive Infographic Visualizes Twitter Ecosystem (mashable.com) Continue reading The History of Social Media [INFOGRAPHIC]

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Recommended: Did web 2.0 killed communities

Recommended: Did web 2.0 killed communities ? – Summary : communities are a very trendy topic for enterprises. And y… http://ow.ly/19Zwqw Photocredit: Aris Gionis Related articles Do’s and Don’ts for Your Work’s Social Platforms | Management Innovation eXchange (managementexchange.com) Office 2.0 – Hear me roar | acidlabs (acidlabs.org) Social Business Strategists: Social Media vs. Enterprise 2.0 (giatalks.com) Continue reading Recommended: Did web 2.0 killed communities

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