Lifetime Customer Value Case Study: Starbucks [Infographic] – Business 2 Community

How much is a customer worth to Starbucks? $14,099 http://t.co/Vw9QYXeEZV #customer #leadership #retail #starbucks #cex #custserv #cx #cem See on http://www.business2community.com Photocredit: Andrea Zehnder Related articles Starbucks Graduation Day! (starapprentices.wordpress.com) The Starbucks phenomenon (tabeahoellger.wordpress.com) Starbucks Engages with Gamification (yellowsequoia.com) The Starbucks train: opening new routes to consumer (wheresthesausage.typepad.com) Starbucks, This Exit (tallgrandeventi.wordpress.com) Is Starbucks’ Bad Spelling a Marketing Strategy? (coffeytalkblog.com) Continue reading Lifetime Customer Value Case Study: Starbucks [Infographic] – Business 2 Community

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Tip for 2013 – Time to Review Vision and Mission Statements

See on Scoop.it – Designing design thinking driven operations When is the last time you reviewed your corporate vision and mission statements? Are they still relevant? Has something changed? It’s probably time. See on steinvox.com Photocredit:  thepastels) Related articles Purpose is Good. Shared Purpose is Better The Marketer’s Guide to Developing a Strong Brand Identity Social Media, Memetics, and Cognitve Science – How to create an active, living mission statement SocialVoice – Manifestos > Mission Statements in a Connected Age – 5 Reasons Why, 10 Faves and 12 Tips to Write Them Well | Futurelab Business Plans Help Avoid Pitfalls in … Continue reading Tip for 2013 – Time to Review Vision and Mission Statements

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How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review

Indeed, thinking about how to involve the front line. Even better, reflecting about engaging your customers in process improvements. Found at How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review. In my last post, I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. Based on the organizations I’ve seen, I’m pretty pessimistic that most can do what Toyota does. Yet, I have seen companies such as Kellogg’s, Starbucks, and Chevron succeed with alternative approaches to Toyota’s. Read all at How to Engage … Continue reading How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review

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How We Built 4 Pillars of Business Greatness

Found at How We Built 4 Pillars of Business Greatness | TerryStarbucker.com. About 3 years ago, after 20 years in the service business, I came to some high level conclusions about what I thought were the core “pillars” of business greatness. And then, we went about the task of making sure all our teammates knew what they were, and why they were important. To be continued at http://www.terrystarbucker.com/2010/10/24/how-we-built-4-pillars-of-business-greatness-and-the-3-keys-that-kept-them-standing/ Photocredit: http://the-bicyclette.tumblr.com/   Related articles Resolutions 2011: Authenticity & Business (fredzimny.wordpress.com) Continue reading How We Built 4 Pillars of Business Greatness

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Recommnended deck: Social Media Influence 2010: Alexandra Wheeler, Digital Director, Starbucks

Image via Wikipedia Social Media Influence 2010: Alexandra Wheeler, Digital Director, Starbucks View more presentations from Social Media Influence. Photocredit: http://londoncyclechic.blogspot.com/ Related articles by Zemanta Social Media Influence, Inside and Outside (headshift.com) Forrester: Social Media Doesn’t Yet Run Deep in Enterprise Operations (fastforwardblog.com) HOW TO: Target Social Media Influencers to Boost Traffic and Sales (mashable.com) OMG! Study identifies teen social media influencers (prsa.org) How to develop your own social media influencers. (socialmediatoday.com) Continue reading Recommnended deck: Social Media Influence 2010: Alexandra Wheeler, Digital Director, Starbucks

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