How to create a Road Map for Great Customer Support

Another fine guest post by Stefanie Amini, Marketing Director, WalkMe An open and honest orientation towards customer problems is the key that opens the door to marketing success. In business, there are only two ways to create and sustain a superior performance on the long run: an exceptional customer care and constant innovation. A company that adopts the marketing concept philosophy sees the client as the principal driving force behind his work, believing that business can only survive if it can satisfy his needs. In a competitive market economy, buyers can choose what, when and where to buy, or whether to buy…

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Smart Spend: What Would It Take? | Customer Service In Government

Not restricted to Government. What do you think about health care? Found at Smart Spend: What Would It Take? | Customer Service In Government. Duplication of effort, failure to follow through, cherry picking standards and requirements, stove piped information caches… Read all at Smart Spend: What Would It Take? | Customer Service In Government. Photocredit: teachingliteracy: Related articles 2012 Trends to Watch: Customer Service (serve4impact.com)

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Recommended: #CRM #C CX Mistake #7: Obsessing about detractors

Recommended: #CRM #C CX Mistake #7: Obsessing About Detractors http://ow.ly/1eIWr7   Photocredit: fishboyway Related articles CRM in Latin America (customerthink.com) Social Media is Not a Passing Fad, and this CRM; FIITFU CRM Solutions, Has Jumped on Board with the Introduction of their New Facebook Page. (prweb.com) Legrand CRM Partner Event – 29th Sept – Birmingham, UK (tubblog.wordpress.com) What’s the Most Important CX Role? (customerthink.com)

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Improving the Online Customer Support Experience

Still one of the major pitfalls in online customer support experience. If one is able (and willing) to improve the online customer experience drastically,  online sales and service will grow dramatically. Do you agree? Found at Improving the Online Customer Support Experience. Two new apps are helping improve the online customer experience by tying in advanced communications technologies in interesting ways. The apps, MyCyberTwin and Radish System’s ChoiceView, offer to remove some of the misery and tedium involved in getting help and have wide potential applications in customer support, problem resolution, and other situations Read all at Improving the Online Customer Support Experience. Photocredit:  大大兒…

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The Evolution of Customer Service

Found at The Evolution of Customer Service. I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support organizations. Customer expectations seem to have changed over the last few years, or maybe what’s changed is the customers’ ability to do something when an experience goes  Read all at The Evolution of Customer Service. Photocredit: fixthecity) Related articles Talk2Rep Call Centers and Contact Management Services Selected to Provide Help Desk and Customer Services Support For International Electronics Manufacturer (prweb.com) 10 Tips To Up Your Customer Service Game (businessinsider.com) Customer Service Tip from Lexus (customerthink.com) How to deliver happiness with…

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