FORRESTER RELEASES ITS “15 EMERGING TECHNOLOGIES TO WATCH BEFORE 2020” REPORT

The cloud, big data, the internet of things, and wearable technology have all featured heavily in Forrester’s latest list of fifteen technologies to watch before 2020. It is becoming a reality for businesses that they need to adapt and change to an increasingly technologically-minded customer base. Traditional marketing campaigns are decreasing in effectiveness as customers take advantage of greater choice, while companies’ ability to anticipate business needs for emerging technology is getting demonstrably worse. Mobile technology has forced enterprises to rethink completely how they win, serve and retain customers, meaning their business strategy is under increasing pressure to find ways to address…

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Why – and How – to Do a Better Job of Listening to Your End User Customers

IT managers haven’t always been the best listeners. Here are some strategies to consider, taken from the best and worst customer interaction stories heard at a recent conference. Source: http://www.cio.com Related articles IBM Launches a Customer Experience Practice CIOs Must Become Technology Consultants Recommended: Ex-SAP CEO Talks About ‘the Next Big Thing’ in IT – CIO.com – Business Technology Leadership Why the New Normal Could Kill IT – CIO.com – Business Technology Leadership Predicting which technologies will succeed or fail

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It is the delivery system, stupid that impacts the new normal

Nowadays, your are reading more and more we read about explanations why technology is stirring up society and dusted organizations. How sad, is it not? It is your job that is at stake. As is your organization and any institution that must adapt. Are you middle-class? It will be hard to thrive in this ago of disruption. Do you belong to the happy few? Chances are that your wealth in spite of all of the crises has increased substantially in the last few years. We all witness that technology enabled us to move away from traditional concepts to the re-invention of goods,…

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Thinking & Working Differently

    By Charlie Ursell | Including interesting insights on: Collaboration, Systems Thinking, Design and more…   See on flipboard.com   Related articles   Daisy the Dinosaur and Systems Thinking (engagetheirminds.wordpress.com) Wk 8: Systems Theory vs. Critical Systems Theory (curiosityis.wordpress.com) Week 8: Systems Thinking and Critical Thinking (darthtaterphd.wordpress.com) Week 6 – Systems thinking and learning systems and technology systems today (oscarolima.wordpress.com) Presentation design thinking doctoriales (serve4impact.com) Systems Thinking (maxskwat.wordpress.com)  

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