Tony Hsieh, Zappos, and the Art of Great Company Culture

See on Scoop.it – Designing design thinking driven operations To understand Zappos, you need to know CEO Tony Hsieh (pronounced shay). Once you understand him, you’ll understand why Zappos operates the way it does. Click here to read more. See on blog.kissmetrics.com Photocredit: dottie Related articles Zappos CEO Hsieh to appear at Young Professionals Week The Value of Great Customer Service According to Tony Hsieh Tony Hsieh, Zappos, and the Art of Great Company Culture Rejection 55 – Get A Private Jet Ride from Tony Hsieh Silicon Alley Insider: Airbnb Finally Lands The Zappos Veteran It’s Eyed For Years Zappos CEO Tony…

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Zappos CEO: Company culture is higher priority than customer service | ZDNet

Via Scoop.it – Designing designed customer service Customer service is incredibly important to any business, especially online retailers. Show original Photocredit: David Potes Related articles Tony Hsieh: Don’t Rule Out A Zappos Airline (AMZN) (businessinsider.com) The Single Strand (chrisbrogan.com) Four Lessons on Culture and Customer Service from Zappos Founder, Tony Hsieh (blogs.hbr.org) Zappos is delivering happiness through time travel experiments (daveibsen.typepad.com)

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Week resolution: Delivering Happiness

Related articles Getting Random with my Resolutions (imperfecthappiness.wordpress.com) Learning about happiness from the CEO of Zappos (venturegal.com) Zappos Comes To Android, Makes Spending Money Easier Than It Should Be (androidpolice.com) What Happens in Vegas Shouldn’t Stay in Vegas – Especially if You Like Shoes from Zappos (smartzonepsychology.blogspot.com) Zappos Shutting Down Canada Site, Ending Shipping to Canada (shoppingblog.com) Official Zappos App For Android Available In the Market (pocketnow.com)

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Resolution 2011 Serve to Lead®

Photocredit jinx Related articles JWT: 100 Things to Watch in 2011 (fredzimny.wordpress.com) Top 20 Trends in 2011 Forecast – The 2011 Trend Report (fredzimny.wordpress.com) Shine or the Path to Peak Performance (fredzimny.wordpress.com) The Future of Selling (fredzimny.wordpress.com) Frost & Sullivan’s You Can Have It All: Satisfied Customers and Profitable Operations (fredzimny.wordpress.com) Greg Levin’s New Contact Center Rules (fredzimny.wordpress.com) Rachel Botsman: The case for collaborative consumption (fredzimny.wordpress.com)

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Reunion 2010: Warren Bennis and Tony Hsieh, “Leadership For the 21st Century”

Image by Laughing Squid via Flickr same content as the last disc of the delivering happiness audiobook! Photocredit: Captain Crank Related articles Four Lessons on Culture and Customer Service from Zappos Founder, Tony Hsieh (blogs.hbr.org) Tony Hsieh: Here Is Why I Sold Zappos To Amazon (businessinsider.com) Tony Hsieh: Here Is How Zappos Remained Independent After Its Sale To Amazon (businessinsider.com) Zappos Only Hires People Who Are Weird And Lucky In Life (businessinsider.com) Tony Hsieh: Here Is Why I Sold Zappos To Amazon (rushprnews.com)

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