What Comes After Click: A Crash Course in Tangible User Interfaces

See on Scoop.it – Designing design thinking driven operations What Comes After Click: A Crash Course in Tangible User Interfaces by Gizmodo UK. For three decades, most of us have interacted with computers in exactly the same way: We point with a mouse (or a finger! See on http://www.gizmodo.co.uk Photocredit: okazu-shokudo: Related articles Cross-agency User Based Design learning | Think Place Chobani’s Mike Lee: Product Focus And Design Th… Why We’re All UX Designers Now Kate Aronowitz, Facebook’s Design Director, On Crafting A Design-Led Organization The Design of Everyday Things – Udacity Psychology for Marketers: 9 Revealing Principles of Human Behavior  

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How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review

Indeed, thinking about how to involve the front line. Even better, reflecting about engaging your customers in process improvements. Found at How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review. In my last post, I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. Based on the organizations I’ve seen, I’m pretty pessimistic that most can do what Toyota does. Yet, I have seen companies such as Kellogg’s, Starbucks, and Chevron succeed with alternative approaches to Toyota’s. Read all at How to Engage the Front…

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Reading Customer Think’s Lean thinking in CRM and Social CRM

Image by Bill Gracey via Flickr If Lean is about avoiding waste and CRM is about creating value for a customer, then indeed these two concepts can meet in a passionate way. Do you agree? Found at Lean thinking in CRM and Social CRM | CustomerThink. I first came across Lean thinking in CRM when I met with the COO of a large Dutch financial services company. At first I was sceptical, I had previously only associated Lean with Japanese automotive companies; particularly Toyota where the concept was created. But lights began to go on in my head when the COO described the…

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Lean and Starbucks: reflections on service

Post found at http://www.leanblog.org/2009/08/defense-of-lean-and-of-lean-at.html Yesterday’s WSJ front page headline caught my eye, as a frequent Starbucks customer and obvious Lean zealot: Latest Starbucks Buzzword: ‘Lean’ Japanese Techniques That above link should go to a free article for non-subscribers (or Yahoo Finance version of the same text here). The headline is full bodied and complex brew that gives us a lot to chew on before we even get to the frothy body of the article itself (not to mention the lingering aftertaste of internet reaction). “Buzzword” — Uh oh. Is Lean just a buzzword at Starbucks or is the WSJ just portraying it…

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