Which Channels Do US Consumers Prefer Using?

Via Scoop.it – Serve4impact: designing design driven operations We’re working on a report for early next year that examines channel preferences. We asked 5,000 US consumers to pick their preferred channel for completing a wide variety of activities. Given th… Via experiencematters.wordpress.com Photocredit: http://showmeabike.blogspot.com/ Related articles Measuring Business’s New Bottom Line: Customer Delight – Forbes (serve4impact.com)

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Conversation Agent: Re-envisioning Customer Value

I would add another dimension: crossing the muddy water and accepting the mere fact of co-creation in which value is always determined by your customer Found at Conversation Agent: Re-envisioning Customer Value. Read the story at http://www.conversationagent.com/2011/08/re-envisioning-customer-value.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ConversationAgent+%28Conversation+Agent%29 For the paper Photocredit:  taeblog Related articles ‘Curating’ information as a strategy and a tactic… (e1evation.com) Doing the Idea (conversationagent.com)

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Conversation Agent: Update on Filters

Found at Conversation Agent: Update on Filters.   The introduction of Google+ has brought renewed interest in two kinds of conversations: grouping people filtering content Read all at Conversation Agent: Update on Filters.     Related articles 3 Pressing Questions Facing the Future of Social Media (mashable.com)

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Conversation Agent: Do Customers Really Want to Co-Create Your Product?

My pov. Minimum position is that value is always created outside the company. And at the max it is indeed c0-creation. Found at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.   Do Customers Really Want to Co-Create Your Product? Innovation is a fundamental component of true market differentiation — and consequently a key component of business growth To be continued at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.   Photocredit: vangould: Related articles Conversation Agent: We don’t Believe the Customer Comes First (fredzimny.wordpress.com) Conversation Agent: Why Customer Service in Social is not Fair (fredzimny.wordpress.com) Customers Helping Customers – From…

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Conversation Agent: Why Customer Service in Social is not Fair

Remember Youp’ s de Help? Januari 18th, the Dutch Customer Service Board will shed its light on which action points will be undertaken. Yes, Youp was November and today it is almost February. Found at Conversation Agent: Why Customer Service in Social is not Fair. Why Customer Service in Social is not Fair Two weeks ago I had an issue with a large bank. To be continued at Conversation Agent: Why Customer Service in Social is not Fair. Art creditscarecrew Related articles Top Posts at Conversation Agent (conversationagent.com) Conversation Agent: We don’t Believe the Customer Comes First (fredzimny.wordpress.com) Customers Helping Customers – From Conversation…

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