Harry Brignull’s Mental Models, Service Design & The Problem With Convergence

Mental Models, Service Design & The Problem With Convergence View more presentations from Harry Brignull. Related articles by Zemanta CEX sells: Goodbye Process-Thinking. Hello Design-Thinking (fredzimny.wordpress.com) Does the no in Innovation stand for Unnovation? (fredzimny.wordpress.com) Ten top issues in adopting enterprise social computing (blogs.zdnet.com) Yes, Your Social Media Strategy Needs Design (blogs.harvardbusiness.org) As Business Process Productivity Hits A Wall: resolutions for 2010 (fredzimny.wordpress.com) R&D 2.0: Fewer Engineers, More Anthropologists (blogs.harvardbusiness.org)

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Wanna come in action after viewing Francesca Valsecchi’s How to communicate the service design concepts

Visualization Tool – How communicate the service design concepts View more documents from francesca valsecchi. Related articles by Zemanta CEX sells: Goodbye Process-Thinking. Hello Design-Thinking (fredzimny.wordpress.com) Does the no in Innovation stand for Unnovation? (fredzimny.wordpress.com) Yes, Your Social Media Strategy Needs Design (blogs.harvardbusiness.org) R&D 2.0: Fewer Engineers, More Anthropologists (blogs.harvardbusiness.org) Business Process Productivity Has Hit A Wall (crm-daily.com) The economics of mobile social networking in Japan (smlxtralarge.com) Is the Service Sweet or Fail ? (futurechat.in)

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Hunch Carpenters writes about Gary Hamel on Enterprise 2.0 and the Post-Establishment Age

Post found at http://bhc3.wordpress.com/2009/08/18/gary-hamel-on-enterprise-2-0-and-the-post-establishment-age Last week at the first-ever Spigit Customer Summit, I had a chance to listen to Gary Hamel live. He delivered the keynote for the event, “Inventing Management 2.0.” If you’re a reader of Gary’s blog or his books, you know he’s a big proponent of empowering employees and changing management paradigms. See his 25 Stretch Goals for Management in the Harvard Business Review from last February for a great overview of his thinking. In his speech last week, he did not disappoint. In fact, he provided a distinct rationale and call to action for companies to embrace the…

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Resolution for 2010: to be discipined disciple of the 10 Service design principles

Related articles by Zemanta CEX sells: Goodbye Process-Thinking. Hello Design-Thinking (fredzimny.wordpress.com) As Business Process Productivity Hits A Wall: resolutions for 2010 (fredzimny.wordpress.com) Yes, Your Social Media Strategy Needs Design (blogs.harvardbusiness.org) Does the no in Innovation stand for Unnovation? (fredzimny.wordpress.com) R&D 2.0: Fewer Engineers, More Anthropologists (blogs.harvardbusiness.org)

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Lean and Starbucks: reflections on service

Post found at http://www.leanblog.org/2009/08/defense-of-lean-and-of-lean-at.html Yesterday’s WSJ front page headline caught my eye, as a frequent Starbucks customer and obvious Lean zealot: Latest Starbucks Buzzword: ‘Lean’ Japanese Techniques That above link should go to a free article for non-subscribers (or Yahoo Finance version of the same text here). The headline is full bodied and complex brew that gives us a lot to chew on before we even get to the frothy body of the article itself (not to mention the lingering aftertaste of internet reaction). “Buzzword” — Uh oh. Is Lean just a buzzword at Starbucks or is the WSJ just portraying it…

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