Found at Retail needs a reboot to survive — Tech News and Analysis. “Customers will not pay literally a penny more than the true value of the product” — Ron Johnson, former senior vice president, Apple Retail, and J. C. Penney’s new CEO Profit margins of Wal-Mart, Amazon, Best Buy, Target, Home Depot and Apple over the past decade. While some may view the wholesale destruction of numerous brick-and-mortar segments as inevitable, we all have a vested interest in seeing the retail industry reboot itself for the modern age Read all at Retail needs a reboot to survive — Tech News and … Continue reading Retail needs a reboot to survive — Tech News and Analysis
Found at Blogging Innovation » Five Major Trends to Watch Now. I spend a lot of time looking at and writing about disruptive business models (many of them are discussed in my most recent book, Surviving a Business Earthquake, and lately I have been talking about a handful that I think are really meaningful that will continue to mature over time and work their way into lots of other industries. Read more at Blogging Innovation » Five Major Trends to Watch No Photocredit: douglasshealey Related articles Talent follows where business models lead: The Media Business Disruptions (asymco.com) Business Model Innovation (patricksea.com) What … Continue reading Blogging Innovation » Five Major Disruptive Business Models Trends to Watch Now
Found at Blogging Innovation » Innovation – The Last People-Centric Process. It’s really astonishing to realize how little most firms understand about innovation, especially the fact that people are paramount to innovation success. In the title I’ve made a fairly definitive statement. Innovation is the last people-centric process, and yet we starve innovation efforts of our best people and chip away at the time dedicated to innovation even of the people who want to participate. To be continued at Blogging Innovation » Innovation – The Last People-Centric Process Photocredit: cyclop Related articles Scaling Passive and Active Customer-Centric Innovation (fasterfuture.blogspot.com) Imitation With Innovation … Continue reading Blogging Innovation » Innovation – The Last People-Centric Process
‘ Recommended: Picture of the week #31: It’s not water but people who makes the difference between a desert and a gard… http://ow.ly/1bqZ19 Photocredit: Lailly Prihatiningtyas
Early October I was invited for two lectures. One presented by a professor, exploring the benefits and pitfalls of customer need based selling. And the other by an operational manager who outlined the approach for cross and upsell. The latter admitted that – because of the interest of stakeholders – there is a real tension (also perceived by his employees) to become real customer centric. Found at Why is customer-centric marketing still more talk than action? | CustomerThink. Michael Shrage’s recent Harvard Business Review post, Great Customers Inspire Great Innovations, got me thinking: Why, amid so much evidence of the power of customer-centric … Continue reading Why is customer-centric marketing still more talk than action?