Brian Solis’ Revolution

Technology analyst and futurist Brian Solis examines technology, trends and best practices and introduces viewers to the thought leaders who are blazing the trail. Photocredit: dochanhlangtu Related articles cxpartners | User experience problems with responsive photos #ux #x (serve4impact.com) Story-centered design: hacking your brain to think like a user (serve4impact.com) How To Respond Effectively To Design Criticism | Smashing Magazine (serve4impact.com) On Twitter, @Replies Are Different Than Mentions (geoffbcampbell.com) Six Considerations When Creating a Social Media Policy | PlusOne #co-creation (serve4impact.com) Continue reading Brian Solis’ Revolution

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Trust Me, I’m a Designer: 9 Principles for Creative Credibility by Jason CranfordTeague

A recent study by Demos (Demos.co.uk) called Truth, Lies and the Internet found that a third of teens polled in the UK believe any information they find on line is true without qualification. Even more staggering is that a 15% of that group admit to making their decision about the truthfulness of the content of a Web page based on appearance alone. Photocredit:  SeñorJenks Related articles More Than Just a Pretty Stick – UX for Entrepreneurs (serve4impact.com) Sharing and Communication Infographic (serve4impact.com) #Book a Day introduces Share or Die – Messages from the Front Lines of the New “Lost Generation” | … Continue reading Trust Me, I’m a Designer: 9 Principles for Creative Credibility by Jason CranfordTeague

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MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion)

Found at The Decline of the HPPO (Highest Paid Person’s Opinion). Many established companies still practice “decision making by HPPO” (Highest Paid Person’s Opinion), according to Andrew McAfee of the MIT Center for Digital Business. But McAfee says that the next wave of Enterprise 2.0, a term he coined, will see companies managing decision making and knowledge in decidedly new ways. Read all at The Decline of the HPPO (Highest Paid Person’s Opinion). Photocredit: 500px / Untitled photo by Yurii Yatel Related articles What Sells CEOs on Social Networking (serve4impact.com) Continue reading MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion)

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It’s 2012 and you are STILL ignoring Social Customer Service?

Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away. As in “OMG, you have got to be kidding me” blown away. Check this out: Read all at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «. Photocredit: http://literarycoffee.tumblr.com/ Related articles Info-graphic: The Most Important Online CRM & Social CRM Applications | Customer Service in the Cloud (serve4impact.com) Continue reading It’s 2012 and you are STILL ignoring Social Customer Service?

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