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How the Digital Revolution is Affecting Employment – Improvisations – MIT Sloan Management Review Google and Your Memor 5 management tools that will shape innovation – Related Stories – SmartBrief on Leadership Gartner urges business to integrate social media and CRM | Web  Is The Tablet E-Commerce Revolution Coming? [Infographic Leaders, 10 Ways to Ignite Greatness Without Leaving Scars | Kate Nasse Research Roundup: Online Product Reviews, Happiness and Choice, CEO Stock Options and the Hunger for Distinctiveness Serve4impact’s Glossi – Social Media Life Strea Related articles October hottest deck’s on serve4impact (serve4impact.com) Continue reading This week top posts

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How Web 2.0 Is Transforming CRM – Leveraging Social Media to Improve the Customer Experience | ThinkAboutCRM.com

Via Scoop.it – Designing designed customer service [metatags-description-raw] (RT @ThinkAboutCRM: How Web 2.0 Is Transforming CRM – Leveraging Social Media to Improve the Customer Experience http://t.co/ne9jco40…)… Show original Photocredit: http://tumblr.com/ZqozXyAQcTCJ Related articles The Evolution of CRM ” Mitch Lieberman (serve4impact.com) Laurel Papworth: @jameskliemt Australia: KevinPM Web 1.0 site http://t.co/TESdincm Exactly the same re: YouTube comments off, 3 years on #HowMuchLonger? (laurelpapworth.com) Recommended: #CRM #C CX Mistake #7: Obsessing about detractors (serve4impact.com) Profound video A CRM Guru defines Social CRM (serve4impact.com) Recommended: HSBC: Restructure Your Customer Experience (serve4impact.com) Continue reading How Web 2.0 Is Transforming CRM – Leveraging Social Media to Improve the Customer Experience | ThinkAboutCRM.com

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